I have used about half a dozen service providers. I use Nightlife for assistance with my bedtime routine. I think Nightlife really sets itself apart from other providers I have used because multiple staff are trained in my routine. About 10 staff members to date know my routine, so if my scheduled support worker should be sick, or on leave, there are plenty of other staff members who know my routine and can fill in. This is a process which happens automatically. The training of multiple members of staff in a client's routine is a normal part of Nightlife's business model and is not the normal practice for the majority, if not all, of the other providers. With other providers, when my usual support worker is sick or on leave, I have to ask for a replacement to be sent. My primary carer (my Mum) will have to show them what to do, because they invariably won't know my routine. This defeats the purpose of having someone come at all. In addition Nightlife is one of the few, if not the only, provider who will visit a service user for as little as 15 minutes, even at short notice.