Nightlife is a dynamic service which is constantly evolving to meet the needs of the people it supports and industry changes.

Nightlife works hard to build meaningful and supportive relationships with the staff who work here. Nightlife provides an ongoing training environment to ensure the best possible outcomes for the staff and the people we support.  To find our more about working with us please contact our HR & Quality Advisor via email hr&quality@nightlife.org.au. we also advertise on Seek or Ethical Jobs

WE OFFER

  • Attractive remuneration package with excellent tax benefits
  • The opportunity to have a positive impact on peoples’ lives
  • Comprehensive induction program
  • Flexible working hours
  • A rewarding career in a growing service sector
  • Ongoing training, support and development
  • A great, supportive team environment

Service Delivery Coordinator 

  • Full time Monday to Friday
  • The flexibility to work day or late hours in a way that suits your lifestyle
  • The opportunity to take ownership of this key position 
  • Work as part of a great team from our lovely Heatherton Office

The Service Delivery Co-ordinator is responsible for a designated team of Disability Support Workers (DSW) who provide support to Nightlife’s participants. They provide client liaison and team leadership and are responsible for the team’s compliance to standards and ongoing development to ensure they are equipped to always provide the best possible care for Nightlife’s participants. The role also provides supervision, practice leadership and service continuity through the delivery of hands-on support to staff and clients on shift and conducting routine reviews.

The Service Delivery Co-ordinator(s) are a central point for communication between service users and staff are responsible for close liaison and support with intake and the scheduling team. They are supported by the RN Care Manager and the Service Delivery Intake Coordinator to ensure a seamless approach to care.  

  • Establish and maintain positive relationships with stakeholders including participants, families, and guardians

  • Manage support planning for participants to ensure supports meet needs, this includes developing plans for service implementation, client inductions and associated processes 

  • Provide hands on supervision, staff training and shadow shifts, to ensure that staff are adequately skilled in individual routines.  

  • Ongoing participant liaison and a first point of complaints resolution or triage.

  • Working collaboratively with the Intake and Access Service Delivery Coordinator, RN Care Manager to supporting the initial home-based assessments and scheduled and unscheduled care plan reviews in response to changes in needs.

  • Collaborate with schedulers to ensure rosters are coordinated and communicated effectively to all employees and changes made in line with participant needs and employee availabilities

About you

To be successful in this role you will have: 

  • Certificate IV or Diploma in Disability or equivalent

  • history of working with people with a strength-based approach.

  • Minimum 3 years demonstrated experience in operational disability support service delivery

  • Demonstrated experience and skills in leadership of high performing teams

  • High level organisational skills with ability to juggle competing demands and meet firm deadlines.

  • Competency with software packages including Ezyplan, Word, Excel, and a willingness to learn new software. Experience with NDIS or packaged care scheduling and billing programs (desired)

  • Well-developed written and verbal communication skills with good attention to detail

Essential requirements:

  • Current drivers license

  • National Police Check

  • NDIS Workers Screening Check clearance required prior to commencement.

  • Nightlife is respondent to Victorian mandatory health directives

 


Disability Support Workers

  • CASUAL & PART TIME
  • DAY & NIGHT POSITIONS AVAILABLE
  • Up to 20 hours per week

Nightlife is a consumer driven, mobile service that aims to create flexible supports for people with disabilities living in their own homes. Our office is based in Heatherton, and we provide services in the Southern Bayside and Eastern regions of Melbourne. Nightlife is seeking enthusiastic, reliable, and motivated support workers that are dedicated to the rights of people with a disability. We have various shifts available throughout the day and night and we operate 7 nights/days a week, 365 days a year.

About you

  • Cert III or other relevant qualification (or willingness to attain)
  • Current driver’s license
  • National Police Check, WWCC and any required Overseas Police Checks are essential prior to employment.
  • NDIS WORKER SCREENING CHECK: will be required for the role prior to commencement. Applications for the NDIS check can be made online through Service Victoria. For more information, please refer to the Victorian NDIS Check website.  

Applications are ongoing. To request a position description or to apply please contact our HR & Quality Advisor via email hr&quality@nightlife.org.au Please mark your application as: Attention Day Disability Support Worker or Night Disability Support Worker